Дата набрання чинності: 01.08.2026
1. Provider and scope
These Terms govern the booking, short-term and long-term stays, and related services provided by Elite Homes Company SRL, IDNO 1024600079429, VAT 0510096 (“Elite”, “Rentaciti”, “the Company”).
Legal address: str. Pietrariei 19A, of. 4, Chișinău, Republic of Moldova
Email: support@rentaciti.com
Phone: +373 760 64 033
Website: rentaciti.com
The specific property, dates, final price, included services, deposit amount and any special conditions are set out in the booking confirmation. Mandatory legal requirements and individually confirmed special conditions take priority over any incompatible standard term.
2. How the contract is concluded
Before submitting a booking, the client must be able to review the final information and correct any errors. A request is not considered accepted until Elite sends a clear confirmation after checking availability and, where applicable, payment and identity.
These Terms become binding when the client expressly accepts them during the booking process or confirms the booking by another method communicated by Elite. Simply visiting the website does not create a stay contract and does not constitute acceptance of the Privacy Policy.
3. Legal capacity and guest information
The person making the booking must have the necessary legal capacity and authority to act on behalf of all guests included in the booking. The information provided must be accurate and up to date.
A valid official identity document may be required for check-in or to comply with the law. The processing of the relevant data is described in the Privacy Policy.
4. Price and payment
Before confirmation, the client is shown the final price, taxes, mandatory additional charges, payment schedule and payment method. Payment may be made by card through an authorised payment gateway, bank transfer, electronic platform, or any other method expressly confirmed by Elite.
For stays of up to 30 days, payment is generally required in advance no later than the first day of the stay. For stays longer than 30 days, rent is generally payable monthly in advance by the 5th day of each month, unless the confirmation provides otherwise.
For stays longer than 30 days, utilities may be charged separately according to actual consumption and the invoice or notice issued.
5. Confirmation and availability
Confirmation is subject to the actual availability of the property and the stated checks. If a confirmed property cannot be provided due to an error or a circumstance under Elite’s control, the Company will offer a reasonable alternative or refund the amounts paid for the unavailable services, subject to mandatory legal requirements.
6. Check-in and check-out
Unless otherwise stated in the confirmation, check-in starts at 14:00 and check-out must be completed by 11:00 local time. Early check-in and late check-out require prior agreement and may involve a pre-notified additional charge.
Access may be provided by keys, lockbox or digital code. Access credentials must be kept confidential and used only by authorised guests.
7. Condition of the property and inventory
The property must be handed over in a clean and habitable condition with the agreed equipment. The client must promptly report any visible defects or inventory discrepancies after check-in. Normal wear and tear is not charged to the guest.
8. Security deposit
A deposit may be required only when its amount and conditions have been clearly communicated before the booking is made. It may be used to cover documented damage beyond normal wear and tear, missing items, unpaid amounts, excessive cleaning, or other material breaches.
Any unused balance is normally returned within seven working days after check-out. If more time is objectively required to assess damage, the client must be informed of the delay. Any deduction must be explained and documented.
9. Obligations of the client and guests
Guests must:
- use the property responsibly and only for lawful residential purposes;
- respect the established occupancy limit, neighbours’ interests, quiet hours and building rules;
- treat the property and safety equipment with care;
- promptly report any damage, malfunction or hazard;
- not sublet the property or grant access to unauthorised persons;
- keep keys and access codes secure.
10. Prohibited activities
Without prior written permission, the property may not be used for parties, events, commercial filming, live streams, seminars or similar gatherings.
Smoking indoors, illegal drugs, illegal sexual services, weapons prohibited by law, interference with safety equipment, vandalism, excessive noise and any other illegal activity are prohibited.
Serious or repeated breach may result in termination of the stay in accordance with applicable law. Deductions and additional charges must correspond to documented damage or a lawfully agreed fee.
11. Pets
Pets are allowed only with express written confirmation. This provision does not limit any mandatory rights relating to assistance animals.
12. Access by Elite representatives
Elite may access the property with reasonable prior notice for agreed inspections, maintenance or repairs. Access without prior notice is permitted when reasonably necessary in an emergency, to prevent material damage, or to protect persons.
13. Cancellation, modification and early departure
The applicable cancellation and refund terms must be shown before confirmation and included in the booking confirmation.
Nothing in these Terms overrides mandatory consumer rights. If the law provides an exception to the right of withdrawal for accommodation for a specific date or period, the client retains the rights arising from non-performance, non-conformity of the service, or from a more favourable policy expressly offered by Elite.
14. Additional services
Transfers, extra cleaning, grocery delivery, tourist assistance and other services are provided only after confirmation. The price and material terms must be communicated before purchase. If a third party is the direct provider, the client is informed of its role.
15. Problems and complaints
Any problem should be reported promptly through the booking channel, email or telephone so that Elite has a reasonable opportunity to remedy it. A complaint should include the booking number, a description of the circumstances and the preferred resolution.
16. Termination of the stay
Elite may terminate the contract in cases of material non-payment, illegal activity, intentional damage, serious safety threat or other material breach, in accordance with applicable law. Termination does not automatically cancel the client’s right to a refund for services not provided, where such a refund is mandatory.
17. Liability
Each party is liable for damage caused by its breach, fault or unlawful conduct. Elite does not exclude or limit liability that the law does not permit to be excluded, including mandatory consumer rights, fraud, intentional acts, gross negligence, or harm to life and health where applicable.
Elite is not liable for non-performance caused solely by circumstances beyond its reasonable control, provided that it takes reasonable steps to limit the consequences and informs the client.
18. Personal belongings
Guests are advised to use available security measures and to take reasonable care of valuables. Any limitation of liability for loss of belongings applies only to the extent permitted by mandatory law and does not cover loss caused by Elite’s unlawful act or fault.
19. Force majeure
A party affected by war, mass unrest, government restrictions, a severe natural event, a system-wide utility failure or another event beyond reasonable control must, where possible, notify the other party and take reasonable steps to mitigate the consequences. Financial consequences are determined by the services actually provided, the confirmed terms and mandatory law.
20. Video surveillance
Some entrances, exits or common areas may be under video surveillance for the security of persons, protection of property and investigation of incidents. Cameras are not installed inside rented apartments or other private areas.
Entering the premises is not treated as consent. If the system is operated by Elite, the operator, legal basis, monitored areas, retention period, recipients and rights must be described in a separate CCTV Notice and on signs before entering the monitored zone. If the system is independently operated by the building owner or association, that party is responsible for the relevant notice.
21. Personal data and cookies
Elite processes personal data in accordance with the Privacy Policy. Cookies and similar technologies are described in the Cookie Policy. These documents inform the user and do not constitute a request for general consent to all processing operations.
22. Contractual notices
Notices may be sent by email, messenger or the booking platform. Receipt of a notice must be confirmed in a reasonable manner, subject to mandatory legal requirements.
23. Changes to the Terms
The version of the Terms accepted by the client applies to a confirmed booking. A later version does not change an existing booking retrospectively, except by valid agreement of the parties or where a change is expressly required by law.
24. Applicable law and disputes
These Terms are governed by the law of the Republic of Moldova. The parties must first attempt to resolve any dispute amicably. A consumer is entitled to use the competent courts and remedies determined by mandatory procedural and consumer protection rules. These Terms do not establish exclusive jurisdiction where that would be unlawful.
25. Language
The Terms may be provided in several languages. The version shown to and accepted by the client applies to the booking, subject to mandatory law. Any clause giving priority to one language version must undergo separate legal review.
26. Contact details
Company: Elite Homes Company SRL
IDNO / VAT: 1024600079429 / 0510096
Address: str. Pietrariei 19A, of. 4, Chișinău, Republic of Moldova
Email: support@rentaciti.com
Phone: +373 760 64 033
Website: rentaciti.com